Accessibility Statement

Our Commitment

NRG Rochester is committed to providing a fully accessible website experience for all users of all abilities, including those who rely on assistive technologies like screen readers, screen enlargement software, and alternative keyboard input devices to navigate the web.

Ongoing Efforts to Ensure Accessibility

We follow the Web Content Accessibility Guidelines (WCAG) version 2.2 as our guiding principle for determining accessibility. These are internationally agreed-upon standards that cover a wide range of recommendations and best practices for making content useable. As we add new pages and functionality to our website, all designs, code, and content entry practices are checked against these standards.

Accessibility Features On Our Website

The following is a list of items we have included in our website to improve its accessibility:

  • Our website design has a mobile-responsive version with appropriately sized tap-targets.
  • We have thoughtfully selected a font that has marked differences in commonly ambiguous characters, such as the number 1, lowercase l, and uppercase I.
  • Navigational aids are provided on all pages. Skip navigation links have been incorporated to facilitate keyboard navigation and to bypass content on a page, allowing users to jump directly to the primary navigation, main content, and footer.
  • All images and other non-text elements have appropriate alternative text associated with them.
  • Structural markup to indicate expected section containers, headings, lists, and buttons has been provided to make our content more understandable and “skim-able” by all users, regardless of device.
  • Forms are associated with labels and instructions on filling in forms are available, along with clearly understandable error states.
  • Accessible Rich Internet Applications (ARIA) screen-reader only text is present when links, buttons, icons, or images require additional context to understand their meaning.

Please note that while we make reasonable efforts to provide information accessible for all users, we cannot guarantee the accessibility of third-party websites to which we may link.

Accessibility Support Contact

Please be aware that Accessibility is an ongoing effort, ensuring new content and features conform to relevant WCAG guidelines. If you encounter accessibility issues with our website or have suggestions for improvement, please contact us:

Email: more@nrgrochester.com

When contacting us, please include:

  • The URL of the page you encountered the issue on.
  • The date of the issue.
  • Steps to reproduce the error.

We strive to respond to your email within 7 days.

Legal Disclaimer

While we strive for accessibility, this statement does not constitute a legal guarantee of conformance with any specific accessibility standards for our website services.

This accessibility statement was updated on October 9, 2025.